Your telemarketing campaign and prospect personality types
Irrespective of what people might say, the fact is that there are several factors that affect the outcome of your telemarketing lead generation campaign.
Some of these are beyond control.
Take Prospect personality, for example. Your lead generation reps might talk to 50 different people each day on phone. But not all of them think, feel or react alike to the call.
Let’s take a quick look at some of the personality types of prospective customers.
The Introvert – These are the people who are least receptive to cold calls. Hard nuts to crack!
The Extrovert – Unlike the introvert, these guys are easy to converse with and have a flair for creating interesting conversations.
Sensing/Intuitive – The sensing intuitive customer understands the conversation and almost feels the need for the product. These are most likely to convert into a sale in the later stages of the sales funnel pipeline.
Judging/Perceiving – Another lot who are difficult to impress. They judge the TSR on the basis of the start of the conversation.
Now, the outcome of the call depends a lot on the representative and the way he strikes the conversation.
It is extremely important for the telemarketing representative to be able to understand the prospect personality very early in the call to be able to make apt adjustments.
And the key to this lies in training and motivating the reps. A strong telemarketing team has their basics right and therein lies the key to their success.